Please see below for the most frequently asked questions

If you can’t find what you are looking for and need personal assistance, please contact us at shop@sabineandsparrow.com

 

online orderingOrdering Online


Once you complete your order and payment has been received, your order will be processed within 1-2 business days

Once it has been sent you will receive an email stating that your parcel has been completed

change orderOrder Changes


If your order has not yet been processed we are able to amend orders

Please contact us at shop@sabineandsparrow to see if it is still possible

You can always return the product within 14 days and place a new order, however you will be responsible for the return shipping costs

 giftPurchasing as a Gift


When you complete your order in the checkout process, there is an option to send the order as a gift

Just fill in the details and we will take care of the rest for you

We will send the receipt to the email address stated in the checkout

Gift boxes are available for selected items, please see extras category

 Payments


We accept bank transfer (EFT) and PayPal

Credit card payments are available through PayPal

 

payment options

 

delivery truckShipping


Your items are posted by either Australia Post or Courier

Our options include

Free Standard Shipping on selected items

$5.95 flat rate shipping
on all other items
Via Courier / Auspost
Comes with tracking ID

$12.95 flat rate

 

free Free Shipping


Free Shipping applies on items where indicated in Australia

When purchasing items in the free post category and flat rate, flat rate postage will be charged

On occasion we will offer a free shipping coupon code for other items on Instagram (@sabineandsparrow), Facebook (sabineandsparrow)

Sign up to our newsletter to get up-to-date information when we offer free shipping, competitions and deals

 

gloe icon International Shipping


International Shipping is slowly being rolled out
If you have any questions or your country is not available, please contact us

 

  Delivery Time


 Standard and flat rate deliveries will usually arrive within:

postage timeframe australia

 

trackingTracking


Flat Rate and Express Post items come with a tracking number

Free standard post items cannot be tracked

If you would like your item to be sent via traceable post, please select flat rate shipping at checkout

Your tracking number will be emailed to you with your shipping confirmation

If you have any issues with your order please contact us at shop@sabineandsparrow.com and we will sort it out

 

magnifyProduct Information


Our our items are designed and made in Melbourne, Australia

For full product ingredients | materials please see item descriptions

 

Due to the handmade nature of our products, there will be slight variations within each piece

Some pattern designs will be placed differently on each piece

We have taken care to ensure each photo depicts colours and styles as accurately as possible

Slight variations in colours may occur due to variations of computer screens/monitors

custom ordersCustom Orders


Have something different in mind?

Contact us to create something special

 

Wholesale Orders


Please fill out our wholesale registration form here

If you have any questions you can email us at shop@sabineandsparrow.com

store Shop Premises


Sabine and Sparrow only operates online

returns Returns


If you are not fully satisfied with your product you always have the possibility to return your item within 14 days after you have received the item

You will receive a full refund for the product, excluding the return cost for the product

We’ll give you a full refund within 14 days by the same method you used to pay, we will send you a return form with your order or you can

 Social


Join us on Instagram (#sabineandsparrow) Facebook (@sabineandsparrow) to stay up to date

For any collaborations, blogs, review inquiries, please email us at shop@sabineandsparrow.com If you are interested you can follow us to keep up to date or send us an email

   Further Information


If you would like further information about our products, please contact us